Tile FAQ

Tile help: How many tiles do I need?

After measuring your space and recording how many square feet of tile you will need, we recommend adjusting the total with an additional 10% overage.  This will cover any chipping or cracking that might occur during shipping or installation.  

All tile orders will be rounded up into a multiple of 12 to ensure each box is packed correctly. 

There is a small order up-charge for quantities under 40 square feet.

How do I place an order?

Fill out the “Request a Tile Estimate” form linked at the bottom of the product page, or contact us with your desired pattern, colors, shipping address, and contact phone.  We’ll get back to you with the break down, including freight shipping and lead time, for your order.

Can I customize the color?

Yes!  Our tiles are handmade to order, which means customizing using our 60-color palette is free of charge. View the full available palette here.  Palettes are available for purchase for $12/each. We can also color-match your preferred swatch (additional lead time and cost apply).

How much does shipping cost?

Most orders are shipped via freight, and the final cost will vary depending on quantity and destination–usually between $250-350 per order.  Smaller orders cost a little more per piece to ship as opposed to larger orders.  Freight delivery is by appointment, which means someone will need to be present to accept your order, inspect each box, and sign for the pallet.

What is the lead time?  Can I rush my order?

While lead times can vary, it usually takes 4-6 weeks for our tiles to be made.  Once packaged and shipped, it then takes about 1-2 weeks via freight to arrive at their destination.  Since our tiles are traditionally made, it’s advised to plan ahead.

In some cases, we are able to rush an order.  Contact us for more information.

Do cement tiles need to be sealed?

Cement tiles are naturally porous, much like stone.  To prevent staining and discoloration, it’s important to seal the tile both before and after grouting.  Depending on their location and how much traffic they experience, it’s wise to reseal them every few years (according to the sealant’s instructions).  We recommend Miracle Sealant’s 511 series, such as their Porous Plus sealant.

After sealing, our tiles can be cleaned with a pH-neutral cleaner suitable for natural stone.  Always follow the usage and dilution instructions from the manufacturer, and test new products in an inconspicuous area. Other easy maintenance includes regular sweeping, and the use of floor mats at busy entryways.  Never use bleach or acidic cleaners, as they can strip the sealant and damage the tile’s natural pigments.

Since the top pigment layer of cement tile is 1/4th inch deep, their surface can be refinished with a wet sander (using 400+grit), and then resealed to their original condition if necessary. Smaller topical stains can also be sanded down by hand, and individual tiles resealed.

Cement tiles have added luscious pattern and color across the world for nearly 200 years, though they are still a fairly new product within the United States. Their coveted patina, which adds texture and develops over time, is an integral part of how they wear in to fit their environment.  That said, they may not be ideal for clients who are unaccustomed to their varied natural look. Cement tiles are meant to last a lifetime, and with proper care they’ll be a vibrant addition to your space for years to come.

Can I enhance the color of my tile?

Yes!  Should you wish to enrich the finished look of your tile, we recommend a topical sealant such as DryTreat Intensifia.  It’s important to test your enhancing sealant on a sample tile to ensure you like the finished look.

How are cement tiles installed?

Installing cement tiles is a straight forward process, though some steps will vary depending on where they are being used.  We recommend hiring a professional installer familiar with cement and concrete tiles.