Tile FAQ

Tile help: How many tiles do I need?

After measuring your space and recording how many square feet of tile you will need, we recommend adjusting the total with an additional 10% overage.  This will cover any chipping or cracking that might occur during shipping or installation.  

All tile orders will be rounded up into a multiple of 12 to ensure each box is packed correctly. 

There is a small order up-charge for quantities under 80 square feet.

How do I place an order?

Fill out the “Request a Tile Estimate” form linked at the bottom of the product page, or contact us with your desired pattern, colors, shipping address, and contact phone.  We’ll get back to you with the break down and lead time for your order.

Can I customize the color?

Yes!  Our tiles are handmade to order, which means we can customize their color.  View the full available palette here.  Prefer a physical color sample?  Individual color palettes are available for purchase.

How much does shipping cost?

Most orders are shipped via freight, and the final cost will vary depending on quantity and destination–usually between $250-350 per order.  Smaller orders cost a little more per piece to ship as opposed to larger orders.  Please contact us for a full quote–we’re here to help!

What is the lead time?  Can I rush my order?

While lead times can vary, it usually takes 6-8 weeks for our tiles to be made.  Once packaged and shipped, it then takes about 1-2 weeks via freight to arrive at their destination.  Since our tiles are traditionally made, it’s advised to plan ahead.

In some cases, we are able to rush an order within 4-6 weeks.  Contact us for more information.

Do cement tiles need to sealed?

Cement tiles are naturally porous, much like stone.  To prevent staining and discoloration, it’s important to seal the tile both before and after grouting.  Depending on their location and how much traffic they experience, it’s wise to reseal them every few years (according to the product’s instructions).  We recommend Miracle Sealant’s 511 series, including their Impregnator and Porous Plus products.

After sealing, our tiles can be cleaned with a pH-neutral cleaner suitable for natural stone.  Always follow the usage and dilution instructions from the manufacturer, and test new products in an inconspicuous area. Other easy maintenance includes regular sweeping, and the use of floor mats at busy entryways.

Cement tiles are meant to last a lifetime, and with proper care they’ll be a vibrant addition to your space for years to come.

How are cement tiles installed?

Installing cement tiles is a straight forward process, though some steps will vary depending on where they are being used.  We recommend hiring a professional installer familiar with cement and concrete tiles.