Tile FAQ

Tile help: How much do I need to order?

After measuring your space and recording how many square feet of tile you will need, we recommend adjusting the total with an additional 10% overage.  This will cover any chipping or cracking that might occur during shipping or installation.  

All tile orders will be rounded up into a multiple of 12 to ensure each box is packed correctly. 

There is a small order upcharge for quantities under 80 square feet.


How do I place an order?

Contact us with your desired pattern, colors, shipping address, and contact phone.  We’ll get back to you with the break down and lead time for your order.

For information on our special pricing for architects and interior designers, contact us through the link to set up a trade account.


Can I customize the color?

Yes!  Our tiles are handmade to order, which means we can customize their color.  View the full available palette here.  

Prefer a physical sample? Individual color palettes are available for purchase here.  


How much does shipping cost?

Most orders are shipped via freight, and the final cost will vary depending quantity and destination–usually between $1-5 per tile.  Smaller orders cost a little more per tile to ship as opposed to larger orders.  Please contact us for a full quote–we’re here to help!


What is the lead time?  Can I rush my order?

While lead times can vary, it usually takes 6-8 weeks for our tiles to be made.  Once packaged and shipped, it then takes about 1-2 weeks via freight to arrive at their destination.  Since our tiles are traditionally made, it’s advised to plan ahead.

In some cases, we are able to rush an order.  Contact us for more information.


How are cement tiles installed?

Installing cement tiles is a straight forward process, though some steps will vary depending on where they are being used.  We recommend hiring a professional installer familiar with cement and concrete tiles.  Full installation guidelines are sent with each order, and are available any time upon request.